Tag: Communication


  • Expectations VS. Agreements

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    Unspoken Expectations Create Disappointment. Shared Agreements Create Accountability. Expectations come up again and again in management, and honestly, in life. We all have them, of ourselves, of the people around us, of our teams. But here’s the thing. So much of the tension that shows up in a workplace traces back to one root cause:…

  • The Curse of Knowledge

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    Why the Clearest Leaders Are the Ones Who Remember What It Felt Like Not to Know When I was first learning to be an optician, I remember feeling profoundly, almost embarrassingly lost. What made it sting a little more? I had been around the optical industry since I was six years old. Six. And yet…

  • The Beauty in Our Cracks

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    Embracing the Gold in Our Story I have always loved the Japanese concept of Kintsugi. It is the art of repairing broken pottery using gold, not to hide the cracks but to highlight them. The repaired pottery becomes even more beautiful, valuable, and unique piece because of its imperfections. Each line of gold tells a…

  • Two Wolves

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    Written by: Allison Gilmore, MBA, COE, CPC, ELI-MP Have you ever heard the parable of the two wolves? It is a Cherokee story about a boy and his grandfather, who are talking about the struggle that lives within each of us. The grandfather explains that there are two wolves inside us all — one is…

  • Early Warning System

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    Recognizing the signs before burnout hits. (Written by Allison Gilmore, MBA, COE, CPC, ELI-MP) The Fog of Overwork The tightness in my throat. The fatigue in my body. My brain having trouble focusing.I was feeling drained. As I sat there, trying desperately to prepare for a meeting, I recognized that my head was in a…

  • See The Stories

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    When you look at the people who make up your organization, what do you see? Do you see job titles and duties? Or do you see faces — and stories? When we look at our teams, we should see more than job responsibilities; we should see the whole person. Every individual brings their full self…