Melissa Gilmore
Marketing / Customer Experience / Sales
Background
Melissa has over 13 years of experience in the medical field, mostly in home health. She has 5 years of office management experience, 6 years of marketing and customer service experience and 2 years in HR within Ophthalmology. Her most recent experience was in Home Health and In Home Care. Her previous experience has been focused on business to business marketing, relationship building, providing exceptional customer service experiences, building marketing campaigns and outreach opportunities.
When Melissa is not working, she loves spending time with her husband and 2 children. Brooklyn is 11 and Colton is 8. They keep her very busy! She also loves gardening, going for walks, water sports and encouraging others. She loves to write cards to people to brighten their day. Her family spends a lot of the summer at the lake swimming, surfing and fishing off the dock.
Success doesn’t come from what you do occasionally,
Marie Forleo
it comes from what you do consistently.
Skills
Healthcare
- Office management
- Staff scheduling
- Ordering office and patient supplies
- Community Relations Liaison
Marketing / Sales
- B to B sales
- Relationship building
- Event preparation
- Community outreach
- Inbound lead and Referral management
- Networking events
HR
- Personnel and Medical employee files
- Employee appreciation events
- Employee retention
Organization
- Productivity
- Daily task management
Productivity
- Tracking standards and accountability
- Time management
Customer Service
- Departments I have worked with: Front Desk Receptionist, Marketing and Sales Representatives, Schedulers and Patient Access Representatives
- Phone etiquette
- Service recovery
- Problem solving
- Active listening
- Clear communication