
Allison Gilmore, MBA, COE, ELI-MP
Communication & Culture Coach and Consultant
Background & Mission
After nearly 15 years in healthcare, Allison has seen how crucial communication is to the culture and health of an organization, as well as to its outward representation to patients, vendors, and the community. Watching organizations flounder in a sea of unhappy employees, high turnover rates, poor patient reviews, and damaged community and vendor relationships is so disheartening. No one wins in those situations — not the employer, not the employee, not the customer/patient, and not the community.
Despite seeing so many organizations struggle, there are some that have found their “secret sauce” — one that allows them to foster a healthy culture and create positive encounters both internally and externally. One of the cornerstones of those organizations is that they have figured out how to communicate effectively. Allison believes connection built through intentional, authentic, and effective communication is at the heart of a healthy organization.
Allison’s mission is to help individuals, teams, and organizations use effective communication to create connection, improve employee engagement, and foster healthy corporate cultures. We spend too much of our lives at our jobs to allow them to continue being environments that are toxic and void of clear communication, trust, and empathy.
Through authentic communication, we create genuine connection.
Through genuine connection, we lead more confidently.
And through confident, emotionally intelligent leadership, we build cultures that truly thrive.
Through Allison’s coaching and consulting work, she offers:
• 1:1 and team coaching for communication and leadership development
• Communication, de-escalation, and emotional intelligence workshops
• Consulting on workplace culture and staff engagement
• Educational resources and professional development tools
CONNECT more effectively … LEAD more confidently … Create cultures that THRIVE
Education & Credentials
- B.A. in Public Communication – Northwest Nazarene University
 - M.B.A. – Business Administration – Northwest Nazarene University
 - Certified Ophthalmic Executive (COE) – American Society of Ophthalmic Administrators
 - Professional Coaching Certification (submission pending) – iPEC, an ICF-accredited program
 - Energy Leadership Index (ELI) Attitudinal Assessment Master Practitioner – iPEC
 
Professional Involvement
Allison is passionate about education and the advancement of the healthcare industry.
She has:
- Written for Administrative Eyecare (AE) and EyeCare Business
 - Served on the Administrative Eyecare editorial board
 - Collaborated with BSM Consulting and on CE course content development and peer review
 - Course creator and speaker for the American Society of Ophthalmic Administrators (ASOA)
 
Beyond the Office
When she is not coaching or consulting, Allison enjoys spending time with family and her sassy six-year-old lab. She loves living in her tiny home and embraces the simplicity of life that it brings.
To schedule a complimentary consultation, visit https://calendly.com/allison-mindset/coaching-discovery-call
I rent my title; I own my character.
Thasunda brown duckett
CEO of TIAA
People will forget what you said. People will forget what you did. But people will never forget how you made them feel.
Maya Angelou
Skills
Leadership & Management
- Team building, leadership development, and culture development
 - Staff onboarding, training, and mentoring – with emphasis on emerging leaders and mid-level managers
 - Cross-functional collaboration and performance management
 - Project and event coordination
 
Education & Coaching
- Professional and personal one-on-one coaching
 - Communication workshops (such as nonverbal communication and active listening)
 - Customized de-escalation workshops (various duration and group size available)
 - Transition coaching
 - Educational course design and presentation
 - Continuing education (CE) development and peer review
 - Job manual development
 
Communication & Engagement
- Excellent verbal, nonverbal, and written communication
 - Public speaking and presentation
 - Reputation management and customer relations
 - De-escalation and interpersonal conflict resolution
 
Operations & Compliance
- Transition implementation and ongoing management
 - Process/Policy development and implementation
 - Workflow and protocol optimization
 - EHR and software customization
 - Departmental operations and resource management
 - Data-driven performance monitoring
 - Problem-solving and attention to detail
 - Regulatory compliance (OSHA, HIPAA, OIG)
 
Creative & Strategic Contributions
- Author and editorial board member for healthcare industry publications
 - Thought leadership in eye care and healthcare administration
 - Event planning and community engagement
 - Non-profit organization involvement
 
De-Escalation Work
- Customized de-escalation workshops (various duration and group size available)
 
SERVICES AVAILABLE
- Workshops & luncheons
- De-escalation training
 - Nonverbal communication skills
 - Active listening skills
 - Energetic self-awareness
 - Interpersonal communication skills
 - Quality customer service / patient experience
 - Effective onboarding for managers
 - Team building
 - Etc.
 
 - Transition coaching & consulting
- New product/service launch
 - Administrative leadership transition
 - New physician onboarding
 - Etc.
 
 - Project management / event planning
 - Developing customized communication action plans for specific events/projects
 - Individual & team coaching
 - Job manual creation
 - Custom built coaching & consulting programs
 
- Ophthalmology / Optometry specific
- Optical recheck training
 - Optical integration
 - Etc.
 
 
